This company actually sent me to an affiliated facility, Emerald Coast, which they also own. I contacted the after hours customer service on three occasions in the first week because of the numerous issues at the facility, and none of those calls resulted in a callback. In fact, the agents for A-Less don't seem to realize that there is another concern that operates under their umbrella and consequently handle those calls poorly. The first time I attempted to open the rolling door on my storage unit, it stuck in an open position about one foot off of the ground, which effectively denied me access. The door stuck on a Monday night, and I called to follow up Tuesday morning as the after hours folks I contacted Monday did not leave a message. I was initially told that the door would not be fixed until Wednesday afternoon, but the movers had apparently broken something in my unit that leaked onto the pavement, which suddenly created a sense of urgency on the manager's part and the door was fixed Tuesday afternoon. I was asked to return to the unit to remove the offending item. However, when I returned late Tuesday afternoon to remove the leaking item and to move some items into the unit, I found that a lock had been applied to the unit, which again denied me access. I was not informed that the unit would be locked, and ended up wasting 1 1/2 hours in travel time to go to a locked unit. I returned to the unit on Thursday, and was informed that the door to the storage unit would have to be replaced, and that I would have to move into a different unit in order to facilitate this need. However, the company offered nothing to facilitate this request, essentially leaving me to do this on my own time and expense. I find it unconscionable that a company would rent a defective product and attempt to require that the customer come out of pocket to fix their problem. I refused to pay for someone to come out and move my stuff again. STAY AWAY!
- I, 10/21/2018